Customer Services

"Our customer service policy is simple – the customer always comes first"

UK based customer service

Contact us online or by telephone

Trained staff that really care

For all queries including billing, faults or general questions please click here to contact our customer service team.
One of our Advisors will respond to you within 24 working hours.

If you would rather talk directly to one of our Advisors please telephone 0845 272 0072 between 8.30am and 5.30pm Monday to Friday.

Each and every call will be dealt with by a fully trained customer service professional. We pride ourselves on our personal touch and our ability to satisfy our customer’s needs.        

Direct Save Telecom are committed to quality service. We do not believe that overseas call centres can provide the level of customer services required to meet the standards we want our customers to enjoy.

We use an automated call management system to direct your call to the appropriate Advisor. At busy times you may be placed on hold until an Advisor is available, alternatively you can use our online Customer Service

Direct Save Telecom is an Independent Telecommunications Service Provider offering a complete range of telecommunication services to residential and business users of all sizes throughout the UK. We deal directly with tier 1 carriers, including BT, ensuring the quality is the same if not better than the customer has been accustomed to.

At Direct Save Telecom we operate by the codes of practice stipulated by Ofcom, the UK regulator for telecoms. For further information click here.

“I have been a Direct Save customer for three years now and the service is as good today as it was when I first started. I got so fed up having to wait, for sometimes over 20 minutes, to speak to someone at my previous telecom company I decided to switch to Direct Save Telecom and have since enjoyed lower bills with excellent and efficient customer services. I have recommended you to various friends and family who are also happy with your company. Keep up the good work"

Mr Danzig, Rushden, Northants

“Since moving my telecom account to your company my bill has reduced by over a third and the one query I had was dealt with very effectively. I will not hesitate to recommend
Direct Save Telecom.”
Mrs Moore, Salcombe, South Devon

“Thank you for alerting me to the fact that my account was about to be switched to another telecom provider. I can confirm that we are happy with your service and do not wish to move. 
Thanks for the call"
Mrs Phelan, Hatch End, London